iwin88 Privacy Policy

§1 Who We Are

iwin88 ("iwin88," "we," "us," or "our") is the operator of the online gaming platform accessible at iwin88.live (the "Platform"). iwin88 acts as the Personal Information Controller in respect of the personal data collected through the Platform, as defined under Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines ("DPA").

This Privacy Policy applies to all personal data collected from users ("you," "Player," or "User") who access, register on, or use any part of the iwin88 Platform, including the website at iwin88.live, any associated mobile-optimized interfaces, and all communications between you and iwin88.

§2 Data We Collect

iwin88 collects the following categories of personal data in connection with your use of the Platform:

Category	Examples	Purpose
Identity Data	Full name, date of birth, nationality, government ID number	Account registration, KYC verification, age verification
Contact Data	Mobile number, email address, city/province of residence	Account communication, OTP delivery, support
Financial Data	GCash number, PayMaya number, bank account details, transaction history	Deposit and withdrawal processing, fraud prevention
Technical Data	IP address, device type, browser type, operating system, session data	Security monitoring, fraud detection, Platform optimization
Usage Data	Games played, bet amounts, session duration, bonus usage, login history	Responsible gaming monitoring, service improvement, regulatory reporting
Communications Data	Live chat transcripts, support ticket content, email correspondence	Customer support, dispute resolution, quality assurance

iwin88 does not intentionally collect sensitive personal information (as defined under the DPA) beyond what is strictly necessary for identity verification and regulatory compliance purposes.

§3 How We Collect Data

iwin88 collects personal data through the following means:

• Direct collection — information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions;
• Automated collection — technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, and server logs;
• Third-party sources — identity verification data from KYC service providers; fraud screening data from anti-fraud partners; payment data from GCash, PayMaya, BPI, BDO, Metrobank, and other payment processors;
• Publicly available sources — where permitted by law, iwin88 may supplement your data with information from publicly available Philippine government databases for identity verification purposes.

§4 How We Use Your Data

iwin88 uses your personal data for the following purposes:

• Account management — creating and maintaining your iwin88 account, verifying your identity, processing login authentication, and managing your account settings;
• Transaction processing — processing deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment channels;
• Regulatory compliance — fulfilling obligations under applicable Philippine gaming regulations, anti-money laundering laws (Republic Act No. 9160, as amended), and the Data Privacy Act of 2012;
• Fraud prevention and security — detecting, investigating, and preventing fraudulent activity, unauthorized account access, and other prohibited conduct on the Platform;
• Responsible gaming — monitoring gameplay patterns to identify potential problem gambling behavior and administering responsible gaming tools such as deposit limits and self-exclusion;
• Customer support — responding to your inquiries, resolving disputes, and providing technical assistance;
• Service improvement — analyzing usage patterns to improve Platform performance, game selection, and user experience;
• Marketing communications — sending you promotional offers, bonus notifications, and Platform updates, where you have consented to receive such communications. You may opt out at any time.

iwin88 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.

§5 Legal Basis for Processing

iwin88 processes your personal data on the following legal bases as recognized under the Philippine Data Privacy Act of 2012:

• Contractual necessity — processing required to perform our obligations under the iwin88 Terms and Conditions, including account management, transaction processing, and customer support;
• Legal obligation — processing required to comply with applicable Philippine laws, including anti-money laundering regulations, gaming regulations, and tax reporting requirements;
• Legitimate interests — processing necessary for iwin88's legitimate business interests, including fraud prevention, Platform security, and service improvement, where such interests are not overridden by your privacy rights;
• Consent — processing based on your freely given, specific, and informed consent, particularly for marketing communications and non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing.

§6 Data Sharing & Disclosure

iwin88 does not sell your personal data. We may share your personal data with the following categories of recipients only to the extent necessary for the stated purpose:

6.1 Service Providers

iwin88 engages trusted third-party service providers to assist in operating the Platform, including KYC and identity verification providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), fraud detection services, cloud hosting providers, and customer support platform operators. These providers are contractually bound to process your data only on iwin88's instructions and in accordance with applicable data protection law.

6.2 Game Providers

Where you play games supplied by third-party game providers on the iwin88 Platform, limited technical data (such as session tokens and bet data) may be shared with those providers solely for the purpose of delivering the game service. Game providers are not permitted to use this data for their own marketing purposes.

6.3 Regulatory and Law Enforcement Authorities

iwin88 may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other Philippine government authorities where required by law, court order, or regulatory directive. iwin88 will notify you of such disclosures where legally permitted to do so.

6.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of iwin88's business, your personal data may be transferred to the acquiring entity as part of that transaction. iwin88 will notify you of any such transfer and ensure that the acquiring entity is bound by privacy obligations no less protective than those in this Policy.

§7 Cookies & Tracking Technologies

iwin88 uses cookies and similar tracking technologies (including web beacons and local storage) on the Platform for the following purposes:

• Essential cookies — required for the Platform to function correctly, including maintaining your login session, remembering your language preference, and enabling secure transactions. These cannot be disabled without affecting Platform functionality;
• Analytics cookies — used to collect aggregated, anonymized data about how users interact with the Platform, helping iwin88 identify areas for improvement;
• Security cookies — used to detect and prevent fraudulent activity, bot traffic, and unauthorized access attempts;
• Preference cookies — used to remember your settings and personalize your iwin88 experience across sessions.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the iwin88 Platform. iwin88 does not use third-party advertising cookies or cross-site tracking technologies for behavioral advertising purposes.

§8 Data Retention

iwin88 retains your personal data for as long as necessary to fulfill the purposes for which it was collected, subject to the following retention periods:

• Account data — retained for the duration of your active iwin88 account, plus a minimum of five (5) years following account closure, in accordance with Philippine anti-money laundering record-keeping requirements;
• Transaction records — retained for a minimum of five (5) years from the date of each transaction, as required by applicable Philippine financial regulations;
• KYC documents — retained for a minimum of five (5) years following account closure or the completion of the relevant transaction, whichever is later;
• Support communications — retained for two (2) years from the date of the last communication, unless a longer period is required for dispute resolution;
• Technical and usage logs — retained for up to twelve (12) months for security and fraud prevention purposes, after which they are anonymized or deleted.

Upon expiry of the applicable retention period, iwin88 will securely delete or anonymize your personal data in accordance with its data disposal procedures.

§9 Data Security

iwin88 implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the iwin88 Platform;
• Encryption of sensitive data at rest, including financial information and government ID data;
• Role-based access controls limiting employee access to personal data on a need-to-know basis;
• Regular security assessments and penetration testing of Platform infrastructure;
• Two-factor authentication (2FA) options for player accounts;
• Continuous monitoring for suspicious activity and unauthorized access attempts.

While iwin88 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, iwin88 will notify the National Privacy Commission (NPC) and affected players in accordance with the requirements of the Data Privacy Act of 2012.

§10 Your Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by iwin88:

• Right to be informed — the right to know what personal data iwin88 collects about you and how it is used, as described in this Privacy Policy;
• Right of access — the right to request a copy of the personal data iwin88 holds about you;
• Right to rectification — the right to request correction of inaccurate or incomplete personal data;
• Right to erasure — the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to iwin88's legal retention obligations;
• Right to object — the right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests;
• Right to data portability — the right to receive your personal data in a structured, commonly used format where technically feasible;
• Right to lodge a complaint — the right to file a complaint with the National Privacy Commission (NPC) if you believe iwin88 has violated your data privacy rights.

To exercise any of these rights, please contact iwin88 support via live chat or by email at [email protected]. iwin88 will respond to all verified privacy rights requests within fifteen (15) business days. We may require you to verify your identity before processing your request.

§11 Children's Privacy

The iwin88 Platform is strictly intended for adults aged 21 years and older, in accordance with Philippine gaming regulations. iwin88 does not knowingly collect personal data from individuals under the age of 21.

If iwin88 discovers or is notified that personal data has been collected from a person under 21 years of age, iwin88 will immediately suspend the associated account, delete the personal data in question, and report the matter to the relevant Philippine authorities where required by law.

If you are a parent or guardian and believe that your child has registered on the iwin88 Platform, please contact our support team immediately via live chat so that we can take prompt action.

§12 Policy Updates & Contact

12.1 Updates to This Policy

iwin88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or regulatory requirements. The date of the most recent revision is displayed at the top of this page. Where changes are material, iwin88 will notify registered players via email or an in-platform notification. Your continued use of the iwin88 Platform following publication of an updated Privacy Policy constitutes your acceptance of the revised terms.

12.2 Contact & Complaints

For any questions, concerns, or requests relating to this Privacy Policy or iwin88's data processing practices, please contact us:

• Live Chat: Available 24/7 at iwin88.live
• Email: [email protected]

If you are not satisfied with iwin88's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC) at privacy.gov.ph.

This Privacy Policy is governed by and construed in accordance with the laws of the Republic of the Philippines, including Republic Act No. 10173 (Data Privacy Act of 2012) and its Implementing Rules and Regulations.